It’s no secret that brands love to attach themselves to social causes, days of commemoration, and anything else that people care deeply about. Brands were the original Brian Williamses of the world in claiming “oh yeah, I was there,” when, in all reality, they probably weren’t.
So, why do they do it? And how do consumers respond to these latchers-on?
Defendant #1: Doritos
Doritos just unveiled that they have partnered with the It Gets Better Project to create a limited-edition Doritios bag with chips of every color. Doritos is selling these bags online in exchange for a minimum $10 donation to the organization. The company is also covering the cost of shipping and has encouraged customers to share their purchases on social media with the hashtag #BoldAndBetter.
So far, so good. The chatter on Twitter is overwhelmingly positive as many people take to social media to share their appreciation for Doritos’ efforts. Others express how their own lives are bolder, and better, because of their LGBT identity.
Defendant #2: Beretta
Beretta USA, “the oldest firearms manufacturer in the world,” joined many other brands in tweeting on the morning of September 11th to express condolences for “every person who was lost but never forgotten.” The tweet was seemingly innocent and included a photo with a text overlay of a Robertson Davies quote about being extraordinary.
Abort, abort, mayday! This one didn’t go over so smoothly. People immediately responded with cynical tweets attacking Beretta for its oversight in posting a tweet about victims of 9/11 while also being responsible for the distribution of a product that, to some, is responsible for much pain.
Defendant #3: Honey Maid
Honey Maid has shown us a beautiful line of advertisements over the last year in its “This Is Wholesome” campaign focused on inclusion, understanding, and tolerance. For the Fourth of July, they unveiled a short video showing the Gomez family as they reflect on their immigration to the United States. We see a shot of the family smiling as they reflect on their heritage and short interviews about the real-world problems they faced in their journey to citizenship. They discuss their heritage and how they’ve embraced their new home as we see them cooking and preparing for a 4th of July party complete with sparklers and s’mores.
Although this video didn’t reach a huge audience (at the time of this writing the video has less than 11,000 views on YouTube), it was successful in inducing a unanimous “awww” from most of the commenters on Honey Maid’s social channels. On Facebook, people took to the comment section to call the video “beautiful,” “awesome,” and to wish a Happy 4th to the Gomez family.
So, what are the takeaways?
It’s important to keep in mind that your brand isn’t the center of the universe. You don’t need to publicly express opinions about everything, or anything, unless you see a good reason to. Every situation should be measured individually and with great respect for your company, its clients, and the customers you hope to attain five years from now.
Here are some things to keep in mind:
- Put your money where your mouth is. Piping up just to be relevant doesn’t work and you aren’t fooling anyone with your random attempt to be part of a conversation that doesn’t involve you. As in the Doritos example, the most moving part of their campaign was that all of the money is being donated back to an organization that works for the very cause Doritos claims to care about. If your brand is interested in supporting a cause, don’t just talk about it. Do something to make it better by giving money, time, or advocacy to an organization in the trenches.
- Exercise sensitivity. In the case of the tweet by Beretta, the brand totally overlooked how some might view their message. While it was clearly intended as an expression of condolences and remembrance, it was immediately ripped apart because of the polarization of Beretta’s products. If you’re going to post about something, make sure that you’re sensitive with your verbiage, image choice, and tone, and be sure to think about the bigger picture and how your company fits into it.
- Realize that it’s not about you. In the ad by Honey Maid, the product is barely visible. The story itself, about a family’s journey to celebrating a holiday we all know and love, is at the forefront. Honey Maid embraces immigration without shoving itself into the conversation. They do a marvelous job of discussing the issue without making it feel like an intrusion.