This position provides support to one or more members of the Client Services team in the day-to-day management of multiple client accounts, including coordinating client projects with Well Done Marketing creative teams, handling various administrative tasks, conducting research, monitoring client industry news, and ensuring accuracy and timeliness. The position requires a working-level understanding of assigned clients and their associated industries, products and services, and strategic communications plans.

Reports to: Vice President of Client Services
Position Type: Full-time, salaried
Expected Hours of Work: Monday – Friday, 8:30 a.m. to 5 p.m. or equivalent. Flexible/hybrid office environment.

Essential Functions

  • Assists with meeting and presentation preparation, agendas, status reports, mailing and courier services, and media and advertising tracking reports.
  • Gathers and assembles background information and vendor estimates/purchase orders as needed to assist in the development of estimates, proposals, creative briefs, and project kick-off meetings.
  • Coordinates media deadlines and assists in trafficking creative assets to media vendors on a regular basis, troubleshooting issues as they arise.
  • Coordinates timelines and availability of internal teams, vendors, and contractors to ensure projects move according to plan and deadlines, drawing attention to potential problems before they occur.
  • Provides research assistance on trends, competitors, and national media that affects current clients or prospects.
  • Coordinates timelines and availability of internal teams, vendors, and contractors to ensure projects move according to plan and deadlines, drawing attention to potential problems before they occur.
  • Maintains and organizes digital and hard copy files on current and completed client activity.
  • Assists with meeting and presentation preparation, agendas, status reports, mailing and courier services, and media and advertising tracking reports.
  • Acts as a host for visiting clients and agency marketing events, as needed.
  • Stays aware of client activities and provides support when account service team members are unavailable.

Skills & Experience

  • 1- to 3-years of previous marketing experience required; advertising agency experience a plus
  • Degree in marketing, advertising, public relations, or a related field preferred
  • Strong customer service and communication skills
  • Proficiency with budget and time management
  • Effective as part of a team
  • Proficient in Microsoft Office and Google Suite of products
  • Experience with project management software
  • Familiarity with Adobe Creative Cloud and WordPress CMS are a plus

Work Environment

This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, digital cameras, and scanners.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary. The employee is frequently required to sit for long periods of time.

Travel

No travel is expected for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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