The Only Healthcare Marketing Agency You’ll Ever Need

The Only Healthcare Marketing Agency You’ll Ever Need

Our Healthcare Marketing Services

HIPAA-Compliant Advertising
Website Design and Strategy
Patient Journey
Public Health

HIPAA-Compliant Advertising

With HIPAA regulations regarding digital privacy changing by the month, day, or even hour, healthcare marketing campaigns require a nuanced understanding of what is and isn’t allowed. Whether you’re communicating with patients via text, email, healthcare advertising, one-sheeters, or something else, we’ll make sure you’re playing by the rules when it comes to personal health information.

Website Design and Strategy

Your healthcare marketing strategy hinges on your website’s ability to function efficiently and effectively. Patients need a friendly, simple experience—that’s what keeps them coming back. That means developing an intentional UX/UI with deliberate content hierarchies and user paths that quickly get your users where they’re trying to go.

If you need help creating a streamlined user experience focused on things like new patient acquisition, patient portals, procedure information, doctor bios—and even recruitment—we can help.

Patient Journey

We want to get to know your patients. Like, really get to know them. That’s the only way we can get insight into why and how they make decisions. And the best way to do that is by creating a patient journey.

Patient journeys start by building personas: accurate representations of the people you’re trying to reach. Then we determine touchpoints: the hundreds of ways people interact with your brand. Next we put together patient journeys, giving us insight into the pain points—and opportunities—you should be focusing on.

Public Health

Helping improve the health and wellbeing of our community is incredibly important to us, and we believe marketing is a powerful tool to that end. We’ve worked on countless public health campaigns focused on everything from access to care to immunizations for minority groups to COVID safety and beyond.

With so many public health challenges these days—health equity, substance abuse, mental health, and more—we know it can be easy to lose sight of marketing goals. But we’re here to keep you on track, and moving forward.

By The Numbers
When research-backed healthcare marketing is focused on what patients actually want, it shows. Take a look at some of our results.
47%
More Website Users

For regional health system Hancock Health, our digital, print, outdoor, radio, and television ad campaign created a 129% increase in traffic and drove 47% more users to the website year over year.

61%
Less Cost-Per-Click

Our physician bio videos helped patients get to know Hancock Health doctors in a fun, engaging way. They drove 186% more traffic than industry benchmarks, with a cost of 61% less per click than the industry standard.

22%
More Conversions

Our physician referral campaign for Goodman Campbell used email marketing and display ads to reach local providers with patients in need of neurological surgery. The landing page saw a 196% increase in engagement, including 22% more conversion actions (calling or downloading a referral form).

“Well Done made our online experience as holistic, patient-friendly, and easy to navigate as our physical network.”
Jenn Wells
Hancock Health, Director of Marketing and Business Development

See Our Case Studies

View All Work
ACLU
Talking About Abortion
Our marketing strategies get your brand in front of the people you’re trying to reach.
Learn More
Hancock Health
Building a health network
Our marketing strategies get your brand in front of the people you’re trying to reach.
Learn More
#InThisTogether
Building Community During COVID
Our marketing strategies get your brand in front of the people you’re trying to reach.
Learn More

Healthcare Marketing FAQs

How do you meet HIPAA compliance in healthcare marketing?
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HIPAA regulations state you aren’t allowed to use a patient’s protected health information for marketing without their consent. We use HIPAA-compliant software for things like emails, digital marketing campaigns, and social posts to ensure we’re meeting the proper standards. We also will help you create policies and procedures around your healthcare marketing strategy that keeps HIPAA compliance in mind.

Why should I use a healthcare marketing agency?
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Healthcare organizations often have stretched resources and competing interests that lead to brand dilution. They also have lots of options when it comes to marketing. A healthcare marketing agency helps you navigate these issues by focusing on your marketing so you can concentrate on your business goals. That includes doing extensive research to inform targeted marketing strategies, as well as helping to make sure your brand is aligned and consistent across your organization.

Why do I need a healthcare marketing strategy?
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Your healthcare marketing strategy is your most powerful tool for finding new patients and keeping the ones you already have. Since healthcare is such a rapidly evolving—and increasingly competitive—industry, it’s important that you have a clear, unified vision about where you’re headed.

What kinds of healthcare marketing services do you offer?
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We offer a wide range of healthcare marketing services, including:

  • Healthcare marketing strategy
  • Patient journeys/personas
  • Digital marketing
  • Paid social media
  • PR
  • Internal communications 
  • Website/microsite design/development
  • Traditional media
  • Video and commercial production

 

How can a patient journey map help my marketing strategy?
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Patient journey mapping is one of the best ways to get a detailed understanding of how every touchpoint a patient (or potential patient) encounters impacts their relationship with your brand. This provides valuable knowledge that can help you identify shortfalls, opportunities, and gaps where you can improve the customer experience. Creating a patient journey map includes the creation of personas: accurate representations of your audiences based on data that help us better understand decision-making processes. It also documents the emotional state of your customer along the way to help understand what they like/dislike about their experiences with you.

How can healthcare digital marketing help my practice?
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Increasing your visibility online, giving your website more traffic and exposure, and creating cohesive digital campaigns are just some of the ways healthcare digital marketing can help. We specialize in digital marketing designed to measure and improve patient engagement while helping you make better decisions based on analytics and reporting.